We will provide a fair and honest assessment of your computer problems, and attempt to solve them in a timely manner.
After diagnostics have been performed, Moore Computer Services, GP (“MCS”) will inform the Customer of estimated costs before services are rendered. Excluding in-home or in-office work, MCS will waive diagnostic fees if the Customer agrees to use our services. If additional services or parts are required after the agreed upon price, MCS will inform the Customer before the additional services are rendered.
Your Device Information and Personal Data
We do not copy, post or share any data that is stored on the Customer’s device. We do not look at any of the files unless specifically asked to do so. As a policy, we will ask for the administrator password for your device. If you are uncomfortable providing this, then the technician may forego it if they deem it unnecessary. If it is deemed necessary by the technician, then the Customer can move any sensitive data to their own external media before service.
MCS may copy data to our local server (which is not accessible externally from the Internet), if asked to provide Data Recovery or Data Backup Services. The Customer may instead provide other media to use for data backup or data recovery service, if preferred. We may run software to scan your device for Virus Removal Service. If you would like to know what tools were used on your device, please ask the technician.
Invoicing and Methods of Payment
Any business has the option of being invoiced for any service provided. You will have 30 days to make the full payment. After 30 days have elapsed a fee of 1.5 % interest will be charged on the unpaid amount, compounded monthly until the balance is paid in full (18% annual). For residential customers, payment is due in full at the time services are rendered. We accept cash, checks, and all major credit cards. Returned checks are subject to a $30 fee.
If there is a problem with the service provided by MCS, and if you notify us within 30 days of the initial service performed, we will work to remedy your problem quickly and at no additional labor cost to you.
If repairs were necessitated by a virus or other malicious software (hereafter referred to as â€œmalwareâ€), this 30-day labor warranty is valid only if anti-malware protection for your computer system was installed and updated during the entire warranty period.
We provide a 21-day return policy for all equipment purchases excluding labor, special orders, software, digital subscriptions or content, consumable items such as batteries, items that are damaged or abused, or items that are missing accessories such as remote controls, cords or cables.
Aside from this return policy, the warranty for all purchases, if any, is provided solely by the original manufacturer.
Conditions of Warranty
Each computer is susceptible to malware and it is the owner’s responsibility to utilize malware protection software. Regardless if the computer was supplied with malware protection when it was new, MCS cannot guarantee that all malware will be removed.
Because the equipment is considered inherently defective, data recovery services cannot be guaranteed. Customer MUST specify which types of data the Technician attempt to recover. If the Technician is able to recover the specified data, the Customer will be charged in-full. If the Technician is unable to recover any data, the Customer will be charged the minimum amount for the attempt. If the Technician is able to partially recover the requested data, MCS will charge the Customer an agreed upon fee.
Overclocking, a method of making a CPU, video card, or some other hardware run faster than the original manufacturers specifications, is not endorsed by the manufacturers of the item, and therefore excluded from any warranty offered by Moore Computer Services and/or the manufacturer.
The warranty is only for repairs done that are listed on the invoice. The warranty is an in-shop warranty. If service is needed on-site, labor charges would apply. The warranty is to replace / repair the items originally serviced on the invoice. The warranty does not give store credit or cash refund.
If our assistance is required after a customer attempted to solve a problem out of their own accord, the repair thereof will not be covered under the warranty.
Under no circumstances do we work with pirated software. Any problems or damages caused by the use of pirated software will not be covered under the warranty.
For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when the technician arrives, services will be denied and a $30 cancellation fee will be charged.
The technician must receive full access to the computer(s) and/or peripheral(s) to be serviced. If performing in-home or in-office services, the technician must receive full access to your residence or business, your consent and cooperation to enter your residence or business, a safe working environment, working space and electrical power. If the technician arrives at the scheduled service time and determines that he/she does not reasonably have the access cooperation, or safe working area described in the previous sentence, then services may be denied and a $30 cancellation charge will be assessed.
MCS technicians are familiar in the protocols of computer hardware and software installation, troubleshooting and configuration, but are not official OEM authorized service technicians. Customers agree that by allowing the technician to have access to computer and networking equipment MAY VOID ANY AND ALL WARRANTIES covering computer hardware, software and any other associated parts or equipment.
The LOSS OF DATA IS A REAL AND INHERENT RISK and the Customer agrees to have taken all necessary precautions by backing up all important, personal and proprietary data.
To cancel your in-home or in-office service appointment, you must contact MCS at least 2 hours prior to the scheduled service. Cancellations of scheduled appointments that do not occur within this time frame will result in a $30 service fee.
Due to space limitations, we request that you pick up your equipment promptly. If equipment is left with MCS and is not picked up, or is unable to be delivered, within ninety (90) days after we notify you that the requested service is complete, we will treat your equipment as abandoned. You agree to hold Moore Computer Services harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. All personal data will be deleted before equipment is discarded.
Limitations of Service
Moore Computer Services reserves the right to refrain from providing any or all requested services and instead refund your payment, wholly or in part, on the basis that your technical needs or other requirements are unusual or extensive and beyond the scope of this service agreement as reasonably determined by Moore Computer Services.
Limitations of Liability
Customers agree to release, indemnify and hold harmless Moore Computer Services’ technician from liability for any claims or damages of any kind or description that may arise directly or indirectly from the services performed.
To the extent permitted by law, you agree that Moore Computer Services’ total liability for damages related to its services is limited to the total amount you pay for the services, and you release Moore Computer Services from liability for any indirect, incidental, special, or consequential damages. Moore Computer Services is not liable for loss, alteration, or corruption of any data or for your inability to use your computer equipment or other product.
This Agreement shall be construed in accordance with the laws of the State of North Carolina.