Maintenance and Support Services

Computer, dirty

“This is an actual PC I worked on once. Is this what you want your computer to look like?”

 

Maintenance Services

Imagine a car that you never changed the oil, never checked the brakes, never inflated the tires…  Oh sure, it would work fine for a while.  But one day, a catastrophic failure occurs, and as you’re stuck on the side of the road, you’ll think, “Why didn’t I get that checked?”

Your computer is the same way.  It needs to be properly maintained so that problems can be avoided and productivity can be preserved.  We offer a variety of services to help you stay on schedule.

Create Restoration DVDs — If you buy a PC from a major manufacturer, a backup copy of Windows comes pre-installed on a separate part of your hard drive.  But what happens to that backup of Windows if the whole hard drive goes belly up?  If your PC didn’t include a Windows DVD (and it probably didn’t), and you didn’t make restoration DVDs before hand, that copy of Windows goes bye-bye, too.  Stay safe, and let us help you create restoration DVDs.  We charge a very reasonable rate for this service, and we can even do it remotely.

Tuneup — A basic check of your system to make sure everything’s running smoothly.  We will:

  • Remove any useless, pre-installed software that came with your computer (commonly called “crapware”)
  • Check to ensure your anti-virus is up-to-date (and alert you if it expires soon)
  • Perform a full anti-malware/anti-virus scan
  • Perform a full hardware diagnostic on your internal components (battery, power supply, hard drive, RAM, fans, etc.) to see if anything is close to failure
  • Update all software (Java, Flash, Reader, Firefox, etc.) to the latest versions
  • Install all outstanding Windows updates

Internal Dust/Debris Cleaning — This is a picture of an actual PC I worked on once.  And you’d be amazed how many people’s desktop system look similar to this.  That probably includes yours.  Your computer has fans that suck in dust, cigarette smoke, pet dander, and more.  At least once a year, it should be cleaned out using compressed air.

Support Packages

New PC Setup Package — When you buy a new PC from us, or from someone else, you might need help setting it up, and we’re here to help.  Bring your new PC to us, and with this package, we will:

  • Give you a tuneup (see above)
  • Create restoration DVDs
  • Install a full anti-virus
  • Install up to 3 applications of your choice
  • Migrate the data from your old PC to your new PC
  • Recycle the old equipment, including hard drive erasure

Yearly Maintenance Package — A once-a-year checkup to ensure that everything is working well, and prevent any problems from happening.  Included with the package:

  • Give you a tuneup
  • Perform an internal dust and debris cleaning
  • Install a backup system, if one is not already present
  • Perform a full system backup onto a thumb drive (separate purchase, depending on size)

Yearly Tech Support Package — One full year of tech support for one PC, no matter who made it, or how long ago.  Call us or email us at any time, about any question, any topic, and we will help you solve the problem ASAP.  This also includes 3 hours free of remote assistance (cumulative) for anything you wish (like software installs or instructions), and free labor on any hardware repairs.  Note, this does not cover hardware or software costs, or OS re-installs.