Services We Offer

We’re not here to gouge you with high prices.  We believe that the best business comes from repeat customers, and customers only come back when they’re happy.  So, we want you to have a healthy and productive computing life.

We think our credentials speak for themselves.  We have been working on technology for over 25 years, not only on PCs and Mac hardware, but we also have extensive knowledge of Windows, OS X, Linux, software and website design, and programming.

All of our services include:

Flat-rate Pricing for In-shop — When working on in-shop repairs, we charge flat rates instead of hourly rates.  We will assess your problems and quote an exact price before we ever do the work.

Free Diagnostics — After discussing charges with us, if you choose us to do the work, we will waive all diagnostic fees.  If you choose to use someone else, we’re perfectly fine with that.  We will only charge a minimal amount for diagnostics, depending on travel costs.

Free Pickup and Delivery — If you live within 15 miles of our shop, we offer free pickup and delivery.  This means we will come to your house, office, or any other pre-arranged location you’d like and pick up the computer.  We will then bring it back to our shop, and when our work is done, we will bring it back to you, better than ever.  If you live further than 15 miles from our shop, we add a small fuel surcharge.

We want you to have a healthy and productive computing life.

We provide 3 methods of service to our customers:

Remote Assistance — For many simple issues, we can fix your problems or provide instructions remotely.  By downloading and running a simple, widely-used app called Splashtop SOS, we can connect to your PC and operate it remotely.  We offer our remote support at reduced rates, making it a more economical solution.  And, if the problem cannot be fixed remotely and requires your PC be brought into the shop, you won’t be charged for the remote session.

In-shop Repairs — Most of the work we do is in-shop, and is completed within a few days (depending on shipping of parts, of course).

On-site Repairs — We can do some of our work on-site at your home or business.  Our courteous and professional technician will arrive on-time, and complete the job in a timely manner.  For on-site work, we charge hourly rates, and we charge reduced rates for residential customers.