We provide 3 methods of service to our customers:
Remote Assistance — For many simple issues, we can fix your problems or provide instructions remotely. By downloading and running a simple, widely-used app called Splashtop SOS, we can connect to your PC and operate it remotely. We offer our remote support at reduced rates, making it a more economical solution. And, if the problem cannot be fixed remotely and requires your PC be brought into the shop, you won’t be charged for the remote session.
In-shop Repairs — Most of the work we do is in-shop, and is completed within a few days (depending on shipping of parts, of course).
On-site Repairs — We can do some of our work on-site at your home or business. Our courteous and professional technician will arrive on-time, and complete the job in a timely manner. For on-site work, we charge hourly rates, and we charge reduced rates for residential customers.